We are pleased to share that Action City Thailand now provides a complete unified commerce experience across all channels. With Zoku’s Omni POS, Inventory Management app, NetSuite Shopify integration & Shopify Omnichannel app, Action City can now run its store and online channels as one connected environment.
Key benefits for Action City Thailand
- Unified loyalty
Customers can earn and redeem points in store and online with one balance and one combined purchase history.
- Superior shopping experiences
A consistent shopping journey across channels, from online ordering to in-store pickup and returns, powered by Zoku Omni POS.
- Consistent product management and availability
Same images, information, and pricing across channels, with reliable stock visibility in stores and pop-up locations.
- Centralized enterprise visibility
All store, online, inventory, and customer activity is managed centrally in NetSuite, giving the business real-time visibility and control across every location.
How Zoku’s solutions drove this achievement
- Unified commerce foundation
Zoku enables Action City Thailand to operate stores and eCommerce as one connected environment, aligning customer, product, inventory, and transaction data across all channels.
- Zoku Omni-Loyalty module
Zoku operates a single loyalty engine across stores and eCommerce, allowing customers to earn and redeem points online and in store and view a consolidated purchase history and loyalty status. Loyalty activity remains consistent across Zoku POS and Shopify through Zoku’s NetSuite Shopify integration & Shopify Omnichannel app.
- Advanced product and inventory workflows
Zoku supports real kits and packages with automatic mapping and precise component level inventory accuracy, including support for mystery box workflows, executed consistently across POS and eCommerce.
- Flexible store and pop up deployment
Zoku Omni POS allows Action City Thailand to quickly deploy new stores and pop up locations with accurate inventory visibility and freedom of choice for hardware.
- Streamlined inventory operations
Zoku’s Inventory Management app supports efficient stock receiving and transfers across locations, providing real time inventory visibility and control across the retail network.
- Centralized product management
Product data and images are managed centrally and made available consistently across POS and eCommerce, eliminating duplication and ensuring a consistent customer experience.
This comprehensive unified commerce experience is fully supported by Zoku’s dedicated team, with extended support coverage including after-hours and weekends.
We are proud to be Action City Thailand’s partner in delivering a truly modern, customer-centric retail experience.