Unlock the Power of Omnichannel Retail with Zoku
Elevate Your Business with Seamless Integration Across All Channels
Zoku is a comprehensive omnichannel solution powered by Oracle NetSuite, designed to streamline your operations, enhance customer experiences, and provide real-time insights into your business. Whether you are in retail, F&B, or B2B, Zoku enables you to manage sales, inventory, and customer interactions across multiple platforms, all under this omnichannel retail system.
Key Features
Omnichannel POS Integrations
- Omnichannel POS for Retail, Distribution & F&B: Zoku’s omnichannel POS system empowers businesses, from apparel stores to restaurants and distributors, with seamless transactions across all channels. Whether it’s in-store, at a trade show, or a pop-up event, Zoku supports both quick service and table service operations.
- Mobile & Offline Omnichannel POS: With Zoku, your omnichannel POS is always available, even offline. Our system works seamlessly ensuring uninterrupted operations no matter where you are.
- Customizable Omnichannel POS Interface: Zoku’s omnichannel POS interface is designed for both your staff and your customers. It’s easy to use and optimized for efficiency, with features like barcode scanning, product searches, and integrated loyalty programs.
- Real-time Omnichannel POS Integration(s) with NetSuite: Zoku provides real-time integration with NetSuite, ensuring your sales, inventory, and customer data are always accurate and consistent across every touchpoint. This eliminates errors and provides a single source of truth for your business.
B2B & B2C Omnichannel Management
- Tailored for Your Needs: Zoku integrates with any eCommerce platform, supporting both B2C and B2B sales with features like personalized loyalty programs, trade discounts, and customer- specific pricing.
- Advanced Inventory & Order Management: Sync inventory in real-time across stores and warehouses, and manage orders and shipments from a single, centralized system.
- Global Marketplace Integration: Connect seamlessly with major global and regional marketplaces, and support local marketplaces via the Commerce API.
Warehouse & Inventory Management
- Streamlined Operations: Manage your warehouse activities efficiently with a multiplatform app that runs on any device, including mobile phones and PCs.
- Real-time Updates: Receive and fulfill orders, count stock, transfer items, and more-all from your device, with real-time updates directly into NetSuite.
- Centralized Control: Integrate your POS, eCommerce, and warehouse systems into a single unified system, ensuring consistent data and optimized operations.
The Zoku Difference
Why Choose Zoku?
Frequently Asked Questions
Omnichannel retail unifies stores, eCommerce, warehouses, and digital channels into one operational model. Inventory, pricing, promotions, customers, orders, and fulfillment are shared across all channels in real time, allowing customers to move seamlessly between online and in-store experiences without data gaps or manual reconciliation.
Multichannel retail runs channels independently, while omnichannel retail operates them as one system. In multichannel setups, stores and online channels are loosely connected or reconciled later. In omnichannel retail, all channels use the same inventory, pricing, customer, and order data in real time.
Zoku Omnichannel Retail is a Built-for-NetSuite commerce stack designed to operate as one system. It includes Zoku POS built for omnichannel retail, Zoku Warehouse Management System, Zoku Inventory Management for retail outlets, and Zoku’s Cloud Integration Platform, with NetSuite acting as the single source of truth for all commerce data.
Zoku’s Cloud Integration Platform coordinates real-time commerce workflows across systems. It orchestrates inventory updates, orders, customers, pricing, promotions, and fulfillment between NetSuite, POS, WMS, eCommerce platforms, and payment providers, replacing brittle point-to-point integrations with a commerce-aware integration layer.
Zoku replaces patchwork connector stacks with a unified, real-time commerce platform. Patchwork setups rely on fragile third-party connectors that suffer from sync latency, API limits, and inconsistent data. Zoku eliminates these issues by designing POS, WMS, inventory, and digital channels to work together through a single integration layer.
Zoku provides prebuilt integrations for leading eCommerce platforms including Shopify, Magento Open Source, Adobe Commerce Cloud, and WooCommerce. Zoku’s Cloud Integration Platform also allows additional commerce systems or marketplaces to be integrated as requirements evolve, without re-architecting core operations.
Zoku maintains a shared, real-time inventory model across stores, warehouses, and online channels. Orders from any channel update availability immediately, enabling store fulfillment, ship-from-store, warehouse fulfillment, and cross-channel returns without conflicting inventory views.
Zoku is designed for scaling multi-location retailers outgrowing basic connectors. It is ideal for retailers running NetSuite who need enterprise-grade consistency across stores, eCommerce, warehouses, and payments, without the operational risk and complexity of patchwork commerce architectures.
Our Clients
