Effortless Loyalty, Unified Experience
Zoku Omni-Loyalty POS and eCommerce deliver seamless, personalized rewards across every channel— all managed within a single, powerful platform.
Omni-Loyalty, One Program Across All Channels
The loyalty summary page is available in Zoku’s Shopify App and Magento Extension. This page is fully customizable to match the website’s theme. The loyalty summary page is available through Zoku’s Shopify App and Magento Extension, providing customers with a convenient view of their points, rewards, and activity. Fully customizable to match your website’s design, the page also includes each customer’s personal QR code for in-store use, enabling quick identification, points redemption, and reward claims at the POS.
Personalized Rewards & Tiered Recognition
Engage customers with smart tiers and self-service tools.
All loyalty activities are managed centrally in NetSuite, maintaining a single source of truth across POS and eCommerce channels.
Seamless Customer Enrollment & Engagement
Natively omnichannel — not a patchwork of integration.
No middleware or third-party connectors or custom integrations— a unified solution across all channels
Flexible Points Earning & Redemption
Drive engagement with dynamic earning and redemption options.
Frequently Asked Questions
Most loyalty programs break the moment a customer switches channels. Unified commerce loyalty fixes that by forcing a single loyalty balance, tier status, and reward logic across stores, eCommerce, and digital touchpoints. No separate wallets. No “online points” versus “store points.” One customer, one loyalty truth.
Because they live in silos. POS loyalty, eCommerce plugins, and marketing tools each keep their own version of the customer. That’s how ghost points appear, redemptions fail at checkout, and frontline staff end up apologizing. Scale exposes every shortcut.
Zoku Omni-Loyalty centralizes loyalty inside NetSuite, where customer, transaction, and financial data already live. Instead of bolting loyalty onto individual channels, loyalty rules, tiers, and balances are governed once and enforced everywhere, including Zoku POS and connected digital channels.
All loyalty logic lives in NetSuite, not inside POS terminals or eCommerce plugins. That means no duplicated rules, no batch reconciliations, and no manual journal entries to explain why loyalty redemptions don’t match revenue. If it hits loyalty, it hits the GL correctly.
Disputes drop fast. Store associates see the same loyalty balance the customer sees online. Redemptions work. Returns don’t break points. There’s no “system says no” moment at the counter because loyalty isn’t coming from a different system.
Once loyalty, purchases, and behavior sit in one place, targeting stops being guesswork. VIP customers can be treated differently from frequent low-value shoppers. Dormant customers can be flagged automatically. Rewards can trigger on behavior, value, frequency, or inactivity instead of blanket discounts.
AI works best when the data isn’t fragmented. With unified loyalty data, AI can surface patterns humans miss: customers drifting away, tiers stagnating, rewards that don’t convert. The output isn’t gimmicks. It’s better timing, better incentives, and fewer wasted offers.
This is not for retailers looking for a cheap, standalone loyalty widget or a POS-only add-on. Zoku Omni-Loyalty is built for NetSuite-centric retailers who want loyalty tied directly to commerce operations, financials, and real customer behavior, not disconnected apps.
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